FAQ (Frequently Asked Questions)

Q: Is there a minimum order quantity?

A: Individual, screen-printed garments are available; however, due to the steep price, most customers are better off ordering at least 24 pieces. This option is typically used as a way to test a design before doing a large run. Any quantities less than 24 should be submitted as a custom quote.

Q: Can I mix and match different garment colors, sizes and brands within one order?

A: Yes. You can order a variety of different colors and sizes with the same set graphics embellished on them. 

* Independent Trading brand requires six pieces per size.

* Yupoong brand requires 12 pieces per size. 

Q: If I print the same set of graphics on different garment styles, do I still receive the quantity discount?

A: Yes. If all of the garment styles selected can be printed together, the total quantity will apply towards both styles. Example: 72 Short Sleeve T-Shirts + 72 Long Sleeves = 144 piece pricing for each. If the garments cannot be embellished at the same time or requires additional set-ups for production, your invoice will be split into two and each will be priced without the discount.

  • For example, Pocket Tees cannot print with regular T-Shirts without a pocket: They must print separately. However, they can be combined with other Pocket Tees of a different brand or color.
  • Toddler Tees and Onesies may not print with youth or adult tees, but may be combined together.
  • Zipper Hoodies and Jackets cannot be combined with Pullover Hoodies, but may be combined with one another.
  • All Polos and Henleys with buttons may print together but not with other items.
  • Some garments may require separate set-ups due to their fabrics because they require specialty inks, like, Nylon Jackets.
  • Most accessories (including BagsHats and Underwear) require unique set-ups and cannot be combined with other items.

If you have any questions about combining items, please consult your Account Manager or contact us.

Q: Can I supply my own blank garments or fabric for printing?

A: No. We prefer to source our own garments from pre-qualified suppliers that we have a strong business relationship with. We work with dozens of wholesale distributors and garment manufacturers to provide the very best quality, pricing and turnaround times. By purchasing in high-volume we receive the lowest rates that they can offer, and the savings are then passed along to our customers. We also verify that each supplier is able to keep their inventory levels regularly stocked so that we can prevent any backorders when possible. If you have a specific item or brand in mind and do not see it on our website, contact us with your request.

Q: What is the standard turnaround time for apparel orders?

A:Screen Printing, Embroidery and Promote U items all have unique turnaround times. Average turnaround (including shipping) is approximately 2-3 weeks from the time that your order is approved. If you require your order to be shipped to you by a specific date, be sure to note this in your quote/order or contact your Account Manager before your project is sent to production.

Q: Can I rush my apparel order?

A:Yes. Scheduling of turnaround times are based on the complexity of your order and are guaranteed on a first-come, first-served basis. Once your order details are complete and we have print-ready files, your shipping address, valid payment and approval of your digital proof, your order can be approved for a guaranteed ship date. Rush fees may apply. You will be contacted before production starts or any payment is processed to approve any surcharges. If your requested in-hands date cannot be met, you will be given the option to cancel your order without any penalties.

Q: Can I change ink colors within one order on different garments?

A: Yes. However, ink changes are limited to one color images using Plastisol inks only with a minimum quantity of 24 pieces per color. If your design contains more than one color, you will need to place separate orders for each ink change and they will be produced separately. Quantity discounts will not apply.  Ink changes are $25 per color change. 

Q: What is your maximum print size for screen printing?

A: Max dimensions are limited based on your image location and the garment sizes in your order.

The standard printing press pallet can accommodate 15" wide by 23" tall and our jumbo pallets are 20" wide by 28" tall. However, the garment can further restrict the available print area based on the smallest size shirt in your order. As a general reference for max print size on short sleeve t-shirts, please see below.

If you do not want to print over the sleeve seams, follow these instructions:

  • SM: 12" Width
  • MD: 13" Width
  • LG: 14" Width
  • XL: 15" Width
  • 2X: 15" Width
  • 3X: 15" Width

If you are printing a full-front graphic and want to keep it on the shirt, follow these instructions:

  • SM: 21" Height
  • MD: 22" Height
  • LG: 23" Height
  • XL: 24" Height
  • 2X: 25" Height
  • 3X: 26" Height

If you have questions about the max print size of a specific garment style or print location, please call your Account Manager for assistance.

Q: Will I get to see what my order looks like before all of the shirts are printed or embroidered?

A: We require free digital proofs on every screen printing and embroidery order. Once your order is submitted, a digital proof will be emailed to you for approval. This will give you the opportunity to view approximately what your graphics look like on a medium size garment.

We do offer pre-production hard copy proofs for sampling our screen printing services for an additional fee ($250). However, this may not be a cost effective for smaller runs or projects that are on a strict budget. We highly recommend this process for high-quantity orders, or when proofing is required with a client in order to move forward with your project.

If you have previously printed your artwork on apparel (with someone other than PSD) or are trying to match other corporate identity pieces where color consistency is critical, please send us a physical samples to match our inks to. Only reference Pantone® numbers if you are in possession of a Pantone® Solid Coated Color Book. On screen swatches are not accurate.

Q: Am I able to print sizing and care instructions on the inside of my garments?

A: Yes. We can print a one-color graphic on the inside-neck area of most garments. Please note that if your graphic is size-specific you will be required to print a minimum of 24 pieces per size, per order. This is considered an additional print location and pricing is according to our price list.

Q: Can I have my order split and shipped to multiple addresses?

A: Yes. See our Shipping FAQ for complete details.

Q: Do you ship to countries outside of the United States? 

A: A: Yes. See our Shipping FAQ for complete details.

Q: What is your policy regarding printing copyrighted or trademarked material?

A:We make every effort to preserve the rights of copyright or trademark owners by only knowingly printing artwork that is provided by the owner or a person/organization with permission to use it.

Q: Do you offer Pantone Color Matches?

A:Yes. We offer Pantone color matches for all screen printing orders for a charge of $10 each. Our matches are very precise, but the colors can vary due to the curing process and when printing on a white underbase. We currently handle PMS matches for embroidery on a case by case basis. Please contact our customer service department about this.

SHIPPING FAQ:

Q: How do I figure out my shipping cost when ordering prints?

A: Domestic Rates: If the items are shipping within the continental U.S., Alaska or Hawaii, pricing is just a few clicks away.  Simply head on over to the product page of what you would like to order, select the stock, size and quantity, and just below the "create order" button, enter the zip code of where the items are headed and we'll handle the rest. Go to UPS.COM

International Rates: If you are shipping internationally, things can get tricky and we'd like to get you the best rates possible. The easiest way to figure out how much shipping will be is to place a quote.  This way, we can assess the value of your order, where it's going and get you the least expensive price we can.  For more information on International Shipping, check out the next FAQ.

Q: Do you ship to countries outside of the United States?

A: We sure do. But, in order to calculate your shipping cost and transit time, we have to know the exact value of your order; i.e., the exact dollar amount on your invoice. Please submit a quote so that we can pre-calculate these details before you’ve submitted your order.

We insure/declare all shipments for their actual "per piece" value. If you are sending any shipments internationally, the recipient will be required to pay duties/taxes by their nation in order to obtain possession of their shipment. This charge is not determined PSDteez or UPS/FedEx/DHL but by the recipient country's government. We ship internationally as a courtesy to our customers and assume no liability for these charges.

We are not able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. Questions regarding duties, taxes, tariffs, limitations and requirements should be directed toward your shipping provider or the receiving country’s Customs Department.

Q: Can I have my order split and shipped to multiple addresses?

A: PSDTEEZ can split your order and ship to multiple addresses for immediate delivery when your order is complete. However, we are a production facility and not a fulfillment house. We cannot warehouse orders or ship to individual customers.

You must have valid shipping addresses at the time of order submission. Please ask your Account Manager about guaranteeing an in-hands date if you are only going to be at your shipping address location for a short time.

BILLING FAQ:

Q: What payment methods do you accept?

A: We currently accept most major credit cards, and check, money order by mail or cash in our office. Please note checks are deposited within 1-2 business days after receipt. We do require your full payment to begin printing of your order.

Q: Do you accept PayPal?

A: Yes we do but there is a 3% surcharge added to any paypal related payment.

Q: Can you invoice me? 

A: Billing terms may be available to established businesses with application approval. Unless otherwise noted all orders are expected to be paid for prior to producing.

Q: How can I be sure that it is safe to use my credit card on your website?

A:Not only do we use a secure page for the ordering process, we also use SSL (Secure Socket Layer) technology to protect your information. In addition to this, your card is not charged until you have approved your electronic proof.